Want to bring AI into your organization? Practice empathy.
Technology is built by humans, for humans. This is a probably obvious, yet often forgotten truth. If you want to be successful at pioneering AI into an organization, you don’t have the luxury of forgetting it. During my work, I often interact with managers running companies that are dealing with their first AI projects. What I realised is that understanding the emotional implications of their new journey is sometimes even more important than the technology itself....